Return & Exchange Policy

mazqoty is committed to offer our customers the most trendy, innovative, stylish and flawless products. In case the ordered product fails to meet the expectation or concern whether the product is damaged, then the following policy will apply:

Sizing

We have no control over size, and we process your orders strictly to your selected size.

Note, there will be no returns/exchange/refund of incorrect sizes for standard and custom products. It is essential that you cross check your measurements carefully before placing an order.

Color

In case the color differs from the online image, sent few pictures of the ordered product within (3) days. We will replace it or refund the cash only when non-availability of color. (Conditions Applied)

Trial Products

No exchange or refunds will be issued on ordering products for trial purpose.

Cancellation of Order

Any request for order cancellation will be issued as per the clauses mentioned below:

  • Confirm cancellation within (3) days of order or will result into a direct/flat deduction of 25% from your ordered item amount.
  • However, if requested cancellation is within a (7) days, there will be 45% deduction from the item amount.
  • No requests for order cancellation will be done after (7) days of confirmation.

Each product we receive for return or refund are inspected by quality control department to determine that the product is exactly the same as ordered from our website.

If the product is somehow damaged during the shipment, only then you will get a replacement shipped at our expense. If your product is damaged, please email and specifying the extent of damage within (24) hours.

Refunds

Refunds will be carried out only when delivery exceeds (29) days for any product after the getaway payment confirmation. This stipulated period starts from the time we receive a final order confirmation from the customer.

Further, if the consignment does not arrive within (6) working days after shipping by express shipment, you may ask us for order tracking code.

If we cannot prove that the consignment was dispatched to the address that was given for the order, we will initiate a full refund including the shipment charges.